Water / Sewer / Trash FAQs
1. How many bills will I receive each year?
Bills are issued on a quarterly basis, approximately every three months.
2. What time period does this water/sewer bill cover?
The consumption period dates (billed from and billed to) are located on the front of your bill.
3. What are the current water rates?
CURRENT WATER/SEWER RATES FY2023
The current water rate is:
Base Fee: $50.00, Step 1: 1-2,000 cubic feet, $8.55, Step 2: over 2,000 cubic feet, $11.12
The current sewer rate is:
Base Fee: $50.00, Step 1, 1-2,000 cubic feet, $6.60, Step 2: over 2,000 cubic feet, $10.04
4. Why is my water bill so high?
Water bills can vary in amount from one quarter to another due to various reasons including (but not limited to):
- Consumption/Usage.
- Seasonal Use (i.e. lawn sprinkling, pool filling...etc.).
- Possible Leaks; if you believe your water service is leaking please contact the Public Works Department at (781) 767-1800.
5. How do I get a final water reading?
Contact the Public Works Department (781) 767-1800 to submit a final reading.
6. Why do I have an interest charge on my bill?
Interest accrues daily at a rate of 14% per annum from the due date of the bill to the date of the payment.
Interest and demand fees are assessed in accordance with the law. Interest and demand fees will only be waived if there is evidence that a payment was made timely.
7. What is a balance forward?
A balance forward appears when the previous bill(s) remain unpaid. The amount is equal to the outstanding principal and interest.
8. I recently purchased this property, and received a water bill with consumption dates prior to purchase, what should I do?
In a case such as this you should first refer to your settlement documents. In most cases the "buyer" will receive a credit for water/sewer not yet billed. If you believe this is not the case, please contact your closing attorney.